Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from outside of the United Kingdom, place your order and your card company will convert the transaction to your own local currency.
We accept Visa, MasterCard, and PayPal. All orders are charged at the time of ordering, to reduce delays in us shipping your order. Where an item is not currently available from stock, or if there is likely to be a significant delay in us dispatching your order, we will contact you to give you options of how we may proceed. If you do not wish to make a card payment online, you may give us your card information via telephone, where it will be processed while you wait.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us as soon as possible, and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If your item is not in stock, we will back order for you, and your order will be sent as soon as we recieve the items from our suppliers.
For orders made from the UK or the European Union, 20% VAT is added. Customers from within the EU (Excluding United Kingdom) may be exempt from VAT if they can supply their VAT identity during the online payment process. All orders from non EU countries are VAT free, unless otherwise stated.
When ordering at our website, upon checkout you will be redirected to a secure server, which will allow you to safely input your payment card details, which are then processed by our payment service provider, their fore We have absolutely no access to your full card details. In the case of you giving credit card details over the telephone, payment processing will take place during the call and you will be told weather your payment has been approved or not. Under no circumstances will your full card details ever be recorded. These steps are necessary to ensure maximum security of your payment card details, whilst we process your order.
We guarantee your satisfaction.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01472 812900 (International +44 1472 812900) or write to us at:
Alive Tuning Limited,
Unit 1 & 2, Meridian Centre,
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned must be in the same brand new, perfect, saleable condition, as they were delivered to you, unless specific alternative arrangements have been previously agreed.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.